Job Description

About the Hiring Department

The Disbursements Department is responsible for the accurate and timely processing, research, and reconciliation of payments issued by IBX. This team supports payment activities for members, employer groups, and healthcare providers, ensuring all disbursements are processed in accordance with company policies, regulatory requirements, and established service standards.

Co-op Job Description

The Disbursements Co-op will support the day-to-day operations of the department by assisting with payment processing, research, customer inquiries, and administrative activities. This role offers hands-on experience in payment operations and provides opportunities to collaborate with internal and external business partners while developing analytical, organizational, and problem-solving skills.

Responsibilities include, but not limited to:

·       Responding to customer inquiries received through email and departmental inquiry systems.

·       Processing payment void and reissue requests in accordance with departmental guidelines across multiple lines of business.

·       Researching and resolving escalated payment-related issues while meeting established service level agreements (SLAs).

·       Preparing and attaching required documentation to checks for mailing.

·       Researching returned mail, updating addresses as needed, and supporting Check Not Cashed (CNC), Due Diligence, and Medical Loss Ratio (MLR) processes.

·       Assisting with the monthly Escheatable Voids process.

·       Opening, sorting, and logging returned check mail.

·       Supporting activities that help ensure accurate and timely payments to members and providers.

·       Assisting with departmental projects, process improvement initiatives, and other operational activities as assigned.

Required Skills and Qualifications:

The ideal candidate will demonstrate:

·Strong analytical and problem-solving abilities

·Effective written and verbal communication skills

·Ability to manage multiple priorities in a fast-paced environment

·Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

·Ability to work both independently and collaboratively in a team setting

·Self-starter with a proven ability to meet deadlines

·Excellent organizational and time management skills

Accepted Majors:

·Business Administration

·Finance

·Accounting

Classification:

·Junior

·Senior

·Recent graduate (within one year of the program start date)

GPA Requirement:

3.2+ or higher

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Job Tags

Similar Jobs